Bridgestone NZ Ltd
  • 19-Jun-2018 to 18-Jul-2018 (IDLE)
  • Wellington, WGN, NZL
  • Hourly
  • Full Time

Profit share scheme, on job training, career opportunities

Here is what you will be doing:

Store Management

• Manages overall store, tyre and automotive service operations and productivity through effective staff management and a strong customer service focus.
• Leads, coaches, trains and supports staff to strengthen specific knowledge and skill areas needed for the effective running of the store.
• Actively assesses employee performance providing training in technical and customer service skills and on-the-job training as well as placement on Bridgestone New Zealand Ltd company training programmes.
• Ensures store operations and store workplace environment are maintained and operated in accordance with legislation and Company policy and guideline requirements (Company HR Policy Manual, Company Health & Safety Manuals, Retail Standards as set by the Company from time to time.)
• Maintains strict control of stocks and assets with monthly/weekly checks.
• Maintains store presentation in a clean, tidy and promotional style and ensures that staff use down time to attend to housekeeping and presentation of the store.
• Represents Bridgestone New Zealand Ltd positively and professionally at all times.
• Prepares and provides to National Support Office Performance Reports on sales figures and targets, tyre tracking reports, competitor market activities, monthly store operations, health & safety, inventory and stocks, and others as required.
• Ensures customer information is captured and all company files, documents and employee information is recorded and updated regularly and treated in strict confidence.
• Deals promptly with unacceptable performance or behaviour.
• Delegates responsibility to others as appropriate to maximize efficiency of the store.
• Leads through vision and values by keeping The Bridgestone Way at the forefront of team member decision making and action.

Automotive Services

• Manages the automotive service component of the business.
• Responsible for identifying potential mechanical work with customer vehicles and ensuring all staff view key indicators e g WOF, service sticker.
• Ensures mechanical service standards and gross profit margins set by the company are maintained.
• Effectively deals with and investigates customer complaints.
• Ensures the Mechanical Services Supervisor maintains targeted work throughput on a daily basis to ensure high workshop productivity and efficiency.
Financial Management
• Ensures all policies and controls are in place and are followed.
• Maintains strict cash control in the store at all times.
• Regularly monitors expenditure within budget.
• Ensures sales figures are tracked and reported, monthly operating statements are checked and profitability targets are communicated within store.
• Works with Accounts Receivable department to maintain effective credit control management on retrieving outstanding monies on customer account. Any customers with overdue accounts are contacted monthly for outstanding invoice receivables as part of effective credit control procedures.
• Responsible for ensuring that invoicing, banking and stock controls are strictly adhered to.
• Responsible for the completion of all paperwork and computerized invoicing.

Sales & Marketing

• Implements marketing promotions and campaigns administered by Marketing Department.
• Promotes sales of all Bridgestone New Zealand Ltd products and services to all customers and contributes to building good customer relationships.
• Actively promotes and sells Automotive Services to customers and ensures staff are trained to do the same.
Customer Service
• Develops and sustains productive customer relationships.
• Ensures strict adherence to all customer service requirements and standards as outlined from time to time, including B Solution, where applicable in commercial operations.
• Assists staff with forecourt work when required.
• Attends to any customer and telephone enquiries in a strongly customer service focused manner, providing any specialist tyre advice and technical information to enhance sales performance and customer service.
• Ensures job cards are accurately completed and checked with all relevant customer work and any sales servicing provided.
Health & Safety
• Ensures the workshop and all working, service bay areas, customer areas, facilities and vehicles are kept clean, clutter free and tidy at all times.
• Ensures Company vehicles are kept in a roadworthy condition and insurance compliant.
• Ensures that all staff members use safety equipment provided when operating machinery and manual working tools ensuring safe working practices for self and staff members.
• Ensures all staff members are trained in all technical matters to work safely and follow safe working practices and procedures so as to ensure the safety of fellow employees, contractors, customers and on-site visitors.
• Uses staff down time to attend to hazard identification and awareness of already identified hazards, monthly housekeeping checks, company vehicle inspections, complete any outstanding training modules and activities on the Health and Safety Event Planner.
• Completes necessary documentation for any work-related injuries, ACC and external agencies within required time frames. Actively participates in the rehabilitation of store employees and facilitates monthly health & safety meetings.

Bridgestone NZ Ltd
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