Bridgestone NZ Ltd
  • 14-Nov-2017 to 13-Jan-2018 (IDLE)
  • Auckland, AUK, NZL
  • Salary
  • Full Time

ACCOUNTABILITIES AND END RESULTS

 

  • Maintain 'Greater Service' on the phone system at more than 80% at all times.
  • Answer all calls and key all orders prior to customers' cut off times.
  • Complete all Raw Material Authority (RMA) and sourcing documents on a daily basis.
  • Support the Chargeback ream as required.
  • Support the Chargeback team with keying of Fernware transactions as required.
  • Perform any other reasonable tasks as required by the team leaders or management.

 

KEY RESULT AREAS (KRAs):

  1. Maintain 'Greater Service' on the phone system at 80% and higher at all times.
  2. Ensure that all orders are keyed and processed prior to customers' cut off times.
  3. Complete all RMA and sourcing documents on a daily basis.
  4. Support the Chargeback team with keying and other issues required.
  5. Actively promote and adhere to HSE policies and safe working practices within NSO and set up your workstation properly and take appropriate breaks to ensure that you are working safely and maintaining your health. Use PPE at all times when visiting operational sites.

 

EXPERIENCE /QUALIFICATIONS

Code A: (Must have)

  • Computer skills
  • Customer Service Orientation/Experience          
  • Full working knowledge of Support Centre practices
  • Working knowledge of Reseller Operations

 

Code B: (Should have)

  • Knowledge of Bridgestone operations and computer systems
  • Knowledge of Bridgestone product range and applications
  • Tyre industry experience
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