Bridgestone NZ Ltd
  • 18-Oct-2019 to 18-Nov-2019 (IDLE)
  • Auckland, AUK, NZL
  • Full Time

Staff purchasing prvileges


RETAIL SUPPORT CENTRE MANAGER

NSO Contact Centre

 

Bridgestone is the world's leading tyre and rubber manufacturer.  Its New Zealand operations, based in Ellerslie, supports channels to both consumer and commercial markets through its company owned stores and dealer network throughout the country.   As the market leader, Bridgestone is committed to providing best practice standards in all areas of its business.

 

We have an exciting opportunity for an enthusiastic, driven and engaging leader to assume the responsibility for the daily running and management of all aspects of a busy retail contact centre.

 

To be successful in this role you will: 

  • Possess a clear, friendly and dynamic managerial style to ensure your team can achieve performance targets, speed, efficiency, sales conversions, accuracy and ensure customer service quality is maintained
  • Ensure customer service expectations are met, resulting in increased sales conversion and customer satisfaction
  • Manage call monitoring programs to ensure best practice is achieved
  • Possess excellent coaching and mentoring skills to bring team members up to optimum levels of effectiveness and efficiency
  • Coordinate and organise staffing, including shift patterns and the number of staff required
  • Accurate customer data management within BSNZ CRM environment

 

You will ideally have: 

  • Contact Centre experience of 3 years or more
  • Proven Contact Centre leadership and managerial experience
  • Strong analytical skills
  • Excellent Computer/ IT Skills
  • Working experience with SAP desirable
  • Some Saturday work may be required

 

In return we can offer you: 

  • Great remuneration package
  • Healthcare Options available
  • Individual Performance Bonus
  • Generous staff purchasing privileges
  • Access to on-site parking as available

 

Bridgestone is committed to ensuring a safe and healthy work environment. You will be required to undergo a pre-employment medical and drug screening test.

 Applicants for this position should have NZ residency or a valid NZ work visa.

 

Apply Now:

This is an excellent opportunity to play a meaningful part in a successful, dynamic business where you're looking to build your career and where you can be recognised for your contribution and commitment.

Bridgestone NZ Ltd
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